Customer Service Satisfaction Survey
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1) What was the general nature of your service call?
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2) What method did you use to contact Customer Service?
Telephone
E-mail
Live Chat
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Please tell us how much you agree or disagree with the following statements. |
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3) The Customer Service Representative was courteous and professional.
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
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4) The Customer Service Representative was knowledgeable and easy to understand.
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
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5) My issue was responded to and resolved quickly.
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
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6) The issue was resolved to my satisfaction the first time.
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
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7) Customer Service kept me informed and updated regarding my issue.
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
Not Applicable
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8) I am satisfied with my overall experience with Customer Service.
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
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9) Please make any suggestions you feel would make our Customer Service more effective.
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